Privacy Policy
1. Controller
The party responsible for data processing on this website and in the mobile application is:
YouCould GmbH [Represented by: Fabian Thoenes / Oliver Klingelhöfer]
Engelblecker Str. 140a+b
41066 Mönchengladbach
mail: info@youcould.gg
2. Scope and General Information on Data Processing
This Privacy Policy applies to:
- Our website available at youcould.gg
- The YouCould mobile application, available in the Apple App Store (iOS) and Google Play Store (Android)
We process personal data of our users only to the extent necessary to provide a functional website, app, and related services. Data processing is generally carried out only with the user’s consent or if permitted by legal regulations.
3. Access Data and Log Files
When our website or app is accessed, our systems automatically collect certain technical information from the accessing device. The following data may be collected:
- Browser type and version (website only)
- Operating system used
- Referrer URL (website only)
- Host name of the accessing device
- Date and time of the server request
- IP address
This data is stored temporarily in log files to ensure stability and security. The data is not merged with other data sources.
4. Use of Cookies and Similar Technologies
Our website uses cookies. Cookies are small text files stored on your device.
Our mobile app may use similar technologies (such as local storage or SDK-based tracking) for functionality and analytics.
You can restrict or prevent the use of cookies in your browser settings. For mobile apps, you can restrict certain tracking functions in your device’s privacy settings.
5. Contacting Us
If you contact us via a form, email, or through the app, the data you provide (including contact details) will be stored for the purpose of processing your request and possible follow-up questions.
6. Analytics, Crash Reporting, and Plugins
Google Analytics (Website)
This website uses functions of Google Analytics, a web analytics service provided by:
Google Ireland Limited
Gordon House, Barrow Street, Dublin 4, Ireland
Google Analytics uses cookies to analyze your use of the website. The information generated is usually transmitted to a Google server in the USA and stored there.
We use IP anonymization on this website, so your IP address is shortened before transfer.
App Analytics
The YouCould app may use analytics tools (e.g., Firebase Analytics) to better understand app usage, improve stability, and enhance performance. These services may collect anonymized usage data, device identifiers, and technical information (such as operating system, device model, and app version).
Crash and Bug Reporting
To ensure the stability and reliability of the app, we use crash reporting and bug tracking tools (e.g., Firebase Crashlytics). These tools collect technical information about your device and app usage in the event of errors, including:
- Device model
- Operating system version
- App version
- Time and details of the crash or error
- Technical log data at the time of failure
This data is used exclusively to diagnose and fix technical issues.
7. In-App Purchases
The YouCould app allows in-app purchases via the Apple App Store (iOS) and Google Play Store (Android).
- All purchase processes are handled directly by the respective store provider.
- We do not process or store payment information (e.g., credit card numbers).
- The store providers may transmit certain data to us (e.g., confirmation of purchase, transaction ID, or subscription status) to enable the purchased features within the app.
For more details, please also review the privacy policies of the respective providers:
- Apple Privacy Policy
- Google Privacy Policy
8. Push Notifications
The YouCould app may send push notifications to provide you with updates, reminders, or information relevant to your use of the app.
- To send these notifications, we use a device-specific identifier (device token) provided by Apple Push Notification Service (APNs) for iOS or Firebase Cloud Messaging (FCM) for Android.
- These identifiers are used exclusively to deliver the messages and are not combined with other personal data.
- You can manage or disable push notifications at any time in your device settings.
9. Your Rights
You have the following rights under the GDPR regarding your personal data:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to object to processing (Art. 21 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to withdraw consent (Art. 7 (3) GDPR)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
10. Data Processing on Our Behalf
If we engage external service providers (e.g., hosting, analytics, push notifications, newsletter delivery), we conclude data processing agreements with them in accordance with Art. 28 GDPR.
11. Storage Period
We store personal data only as long as necessary to fulfill the respective purposes or as required by legal retention periods.
12. Security
We use appropriate technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access.